Job Description:

Waterstone Counseling Center, LLC is seeking a Patient Coordinator with medical office scheduling experience to help out their rapidly growing New Haven office.

Waterstone provides Medication Assisted Treatment and Psychotherapy, with a high focus on addiction and recovery treatment. Ideally, candidates will be looking for long term position and to grow with Waterstone expansion into full time.

Candidates must have at least 2 years experience in medical office and working with EHR and patient charting. Candidates must have strong technical and scheduling background. Candidates must be able to multi-task effectively and efficiently in a busy environment. Candidates must be able to work calmly with patients to assist their needs.

WCC is a comprehensive outpatient practice committed to providing easy access to superior quality mental health and addiction medicine services in Connecticut. We offer psychological and medication management services including substance use such as opiates and alcohol as well as other mental health issues including ADHD, ADD, PTSD, anxiety, depression, and trauma. WCC provides a safe, supportive, and secure environment to help individuals find new resources to regain command of their lives. Our staff emphasizes empathy, compassion, collaboration, and empowerment. The new hire is responsible for providing evaluations, individual and group psychotherapy.

Other Duties Include:

Triage new patients and current patients for toxicology, vitals and check in
— Scheduling new and existing clients, comfortable working with electronic records
— Working with medical, counseling and admin staff to ensure quality client care
— Exceptional communication skills, answering phones
— Exceptional computer skills, comfortable in Windows Platform and working in multiple programs at once
— Detail oriented scheduling for multiple appointments - counseling and medical
— Collect co-pays and other fees required prior to the office visit or treatment
— Appointment confirmations
— Assist with front office duties including faxes, prior authorizations, medication issues, client letters, correspondence with other agencies including legal, DCF
— Assist medical and counseling staff as needed
— Assist manager upon request

Personal Attributes:

— Excellent communication skills including speaking and writing
— Comfortable with public interaction
— Anticipates issues and strives to resolve, excellent problem solver
— Self-starter and self-managing, excellent work ethic
— Works well under pressure
— Works well without supervision
— Reliable and proven record of attendance and strong work ethic
— Able to function calmly under stress
— Valid license and reliable personal transportation
— Resourceful team player
— Personable office professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse population in an addiction treatment setting
— Possess assertive yet friendly communication patterns
— Must be able to diffuse and work around challenging clients in order to achieve desired outcomes and results.
— Strong interpersonal, oral (including telephone) and written communication skills.


Please submit your cover letter and resume describing your experience and interest in position. Please confirm you are able to work weekends and evenings.COVID-19 considerations:Waterstone Counseling Centers, LLC follow CDC guidelines for medical offices during Covid-19 pandemic. For more information, please contact the manager at or call 203-245-0412 x 103..

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(203) 245-0412

100% Confidential

Waterstone Counseling Centers

Compassion. Hope. Trust. Respect. Strength. Recovery

Change Is Possible

We seek to create an atmosphere of trust, respect, compassion, and reliability with each client we care for in our treatment program. Each person is presented with unique challenges and life stories. We are motivated to meet each client exactly where they are and grant them the respect and dignity they deserve.

We Can Help


HELP Is On The Way

We are unique in our capacity to develop individualized substance use therapy that combines proven cutting-edge medicine with professional, compassionate psychotherapy in a welcoming environment. We are employing telemedicine for safety during the COVID-19 crisis.



Medication-assisted addiction therapy (MAT) strategies have been demonstrated to be more effective than therapy-alone and medication-alone strategies to treat addiction by a growing body of empirical evidence. Our approach is evidence-based and  highly flexible for custom tailored care.


LONG-TERM  Outcomes

Our highly personalized MAT program is designed to tailor the best treatment option in a healing environment that is conducive to providing our clients long term success. Our emphasis on whole-person healing is reflected in our home-like environments and  staff-client relations.



It is our philosophy that every individual is unique and has unique challenges. Our clinicians and counselors believe firmly in what they do, but mostly they believe that our programs work. We do not simply deploy clinical protocols to our clients, we provide individualized caring solutions.

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